We offer Three Days window (from the receipt date) to our valued customers to return a product under the following events and receive a replacement.
Note: Please do not share your ATM and Web PIN to anyone, also do not write such information anywhere on your card or on any document. Zoomshop will never ask for the same.
At Zoomshop.co.in, you will have a smooth hassle-free shopping experience. We provide our customers with the best products at the best prices. The Return and Exchange Policy offers you the option to return or exchange items purchased on Zoomshop.co.in within 3 Day'S of the receipt of the product. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost (Conditions apply). However, an exchange is subject to the availability of the item in our stock.
If you would like to cancel an order, you can call or email our customer service and provide details of the order. In the case of Prepaid Order ,if you cancel the order before the product has been shipped , in that case we can give Zoomshop point equivalent to your amount ,Once the order has been shipped, cancellations will be treated as returns and be dealt accordingly .
Please contact our Customer Service to initiate a return and log a complaint.
In case of a replacement, the customer will have to self ship the product to our warehouse.
A flat shipping fee of Rs. 100 will be converted into a Shopping coupon.
While sending the self shipment product, customer has to ensure that he marks a tick in the check box related to either replacement or refund in the invoice sent along with the product.
Conditions for return
Products should be unused
Products should be returned or exchanged in their original packaging along with original price tags, labels, instruction sheets and invoices. (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.
If the product has a gift associated with it, the gift has to be returned along with the product in original Condition
For all purchases where a discount voucher or promotion code is used, the refund amount shall exclude the discount applied
We do not accept return or exchange requests for Cosmetics, deodorants, perfumes and free items (Gift item's)
Address for returns and exchanges:
In the unlikely event that any product you received from us is damaged / defective or a size mismatch:
Please do not accept delivery of the item if the outer packaging appears damaged or any way tampered with.
If there is a size mismatch, replacement is possible.
If after you open the packaging, you discover that the item is damaged, you can return the product to us for a replacement.
Please contact our customer service for initiating the replacement and send us the images / snapshots of the damaged product. Once our returns section receives and verifies the product, we will arrange for a replacement or a refund as the case may be.
Please note that we cannot promise a replacement for all products as it will depend on the availability of the stock and replacement product. In such cases, we will offer only a refund.
In case of an online refund, it will be credited to the same account where the transaction has been made by the customer. If you opt for having the money transferred back to the source of transaction, it may take up to 15-20 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Zoomshop In case of COD refund, a cheque will be sent to the customer by courier. The Payee name has to be confirmed by the customer while logging a complaint; else, the refund will be on hold.
In cases where the product is returned to origin, if the customer has paid online, the product will be reshipped once more. If it is returned to origin the second time, the product will neither be reshipped nor will the amount be refunded. COD Returned to Origin will not be re-shipped.
In case shipments get untraceable/lost, in case of online orders, a new shipment will be initiated, but with a few days delay.